Return & Refund Policy

 

Last Updated: March 2026

 

BijliBanao.com aims to provide high-quality solar products and excellent customer service. If you are not satisfied with your purchase, the following return and refund policy applies.

 

 

1. Return Eligibility

 

Products may be returned within 7 days of delivery if:

 

• The product is damaged during shipping

• The wrong product was delivered

• The product has a manufacturing defect

 

Products must be:

 

• unused

• in original packaging

• with all accessories included

 

 

2. Non-Returnable Items

 

The following items may not be eligible for return:

 

• Products damaged due to improper installation

• Used or modified products

• Products without original packaging

 

 

3. Return Process

 

To initiate a return, customers must contact us at:

 

support@bijlibanao.com

 

Please include:

 

• Order number

• Product name

• Description of issue

• Photos (if damaged)

 

Our support team will guide you through the return process.

 

 

4. Refund Process

 

Once the returned product is received and inspected:

 

• Refunds will be processed within 5–7 business days

• Refunds will be issued through the original payment method

 

 

5. Shipping Costs

 

Return shipping costs may be:

 

• covered by BijliBanao.com if the product was defective or incorrect

• paid by the customer for other eligible returns